Radius Health, Inc.

  • Medical Information Specialist

    Job Locations US-PA-King of Prussia
    Posted Date 4 weeks ago(7/25/2018 2:59 PM)
    Job ID
    # of Openings
    Medical Affairs
  • Overview

    Reporting to the Senior Director, Medical Communications, this position will be a contributing to the medical information function within Medical Affairs. The role will ensure processing of timely, accurate, and balanced responses to unsolicited requests for medical information related to Radius assets in osteoporosis and oncology, in collaboration with other medical affairs functions and a Medical Information Customer Call Center.


    The individual in this role will develop and update standard response letters as needed and ensure their formal review and approval; provide medical information training to Radius employees and Medical Information Customer Call Center specialists; and provide medical information summary reports to Radius senior leadership.


    • Pro-actively ensure development of standard response documents, FAQs, and other documents based on newly published data or anticipated health care professional inquiries
    • Attend scientific review committee (SRC) meetings to champion medical information materials for dissemination
    • Process response to unsolicited requests for medical information for distribution by the Radius Medical Information Customer Call Center
    • Respond to medical information request escalations from the call center
    • Audit call center agent cases on a quarterly basis
    • Provide metrics and insights from medical information requests to internal stakeholders
    • Develop and maintain medical information SOPs and other guidance documentation as needed
    • Track medical information requests that meet Sunshine Act criteria
    • Interaction with healthcare professionals as needed to provide medical information responses
    • Additional medical information duties as needed


    • Bachelor's Degree in relevant scientific field; advanced degree (MS, PhD, MD, PharmD) preferred
    • At least 2 years of experience in the pharmaceutical industry AND experience in a Medical Information Customer Call Center
    • Sound oral and written communications skills
    • Ability to learn scientific and clinical knowledge of Radius assets
    • Ability to interact professionally with internal colleagues and external healthcare professionals
    • Commitment to timely and accurate communications
    • Enthusiasm, detail-oriented, excited to join a fast-paced team


    Work Environment:

    The work is performed in a typical office environment with heavy computer duties.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet.   Frequent travel required.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this position, the employee is regularly required to use hands to type, handle paperwork and sort, file or manipulate documents.  The employee is occasionally required to stand and walk.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

    Specific vision abilities required by this position include close vision, distance vision, color vision peripheral vision, depth perception and ability to adjust focus.

    Equal Opportunity Employer Statement:

    Radius Health, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Radius Health, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.




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